Returns, and exchanges are only issued for DAMAGES.
Returns, exchanges, or refunds are not issued for sizing, incorrect ordering, excess inventory.
Zoe Apparel is not responsible for sale of goods.
If a style,color,or size alternative is accepted by customer the same return policy applies.
Refunds for all orders must recieve a RA# via email, to recieve RA# contact us via email at zoeapparel@hotmail.com.
Refund requests for damaged items must be submitted within 10 days of the delivered date and will be credited in the same form as the original payment type.
The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
Please email us at zoeapparel@hotmail.com to recieve RA# , Approval, and a prepaid RS UPS label and RA# will be emailed to you with return instructions.
Please note do not call with return concerns or leave voicemail, this will only delay the return procedure.
Subject: Return Request